Senior System Operations Engineer-Technology Major Incident Manager at Wells Fargo | The Muse (2024)

In this role, you will:

• Work as a strong team player to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
• Translate technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions.
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions.
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization.
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership.
• Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards.
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Identify opportunity for process improvements within technical support strategies and plans.
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
• Build and maintain relationship with business and technology partners to support rapid Major Incident recovery.
• You will exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards and be an internal consultant for the use of tools and processes.

Required Qualifications:

• 7+ years of overall experience in Technology Operations
• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education, or relevant application production support experience managing Technology command centers or major incident management.
• Experience 2+ years complex issue resolution experience.
• Experience 1+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment.

Desired Qualifications:

• Experience as Technical writer or Technical Project management.
• Strong verbal and written communication skills.
• Command center operations or Major Incident management experience.
• Experience working with Service Now or equivalent.
• Experience working with Microsoft Teams or equivalent.
• Window, Linux Server OS, Network & routing topology, & IT Support fundamentals.
• Physical and virtual server technology fundamentals.
• Experience working with Cloud technologies.
• Experience working in an Agile team environment.

Job Expectations:

• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
• Work as an internal consultant regarding use of tools and processes.
• Open to work in flexible hours, on call support in a 24x7 command center environment.
• Willingness to work on-site as per in-office expectation guidelines at stated location
• This position is not eligible for Visa sponsorship

Posting End Date:
4 Jul 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

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