- Enrollment Questions
- What is MyChartPLUS?
- Is there a fee to use MyChartPLUS?
- How do I sign up?
- Who do I contact if I have further questions?
- Your Medical Record
- When can I see my test results in MyChartPLUS?
- What can I find in the Document Center?
- If some of my health information on MyChartPLUS is not correct, what should I do?
- If I send a message to my doctor, when can I expect a reply?
- What types of messages to my provider or care team are permitted with MyChartPLUS?
- Can I link an app in MyChartPLUS?
- MyChartPLUS For My Family
- Can I view a family member's health record in MyChartPLUS?
- Can I ask questions regarding a family member from my MyChartPLUS account?
- Can my spouse and I share one MyChartPLUS account?
- After I Have Enrolled
- I forgot my password. What should I do?
- Can you send me a new activation code as I have lost it, let it expire or did not receive it?
- Where can I update my personal information (e.g., home address, e-mail or change my password)?
- What are some examples of demographic information I can update with MyChartPLUS?
- Technical Questions
- How is MyChartPLUS secure?
- What is your privacy policy?
- I was logged out of MyChartPLUS, what happened?
- What do I need to use MyChartPLUS?
- My activation code does not work, what should I do?
- Billing Questions
- How do I make a payment if I am not the account owner?
- I don't see a pay button, why?
- How do I send a customer service message regarding my guarantor account?
- Additional Questions
- Contact Us
What is MyChartPLUS?
MyChartPLUS is a way to see personal medical records online. MyChartPLUS lets you:
- See recent appointments
- E-mail with your wellness team
- See your health summary, current list of medications, immunizations and test results
- Request prescription renewals
- Receive important health reminders
- View and Graph Test Results
Note: Communications through MyChart may become part of your permanent record.
What it's Not DO NOT USE MYCHART FOR EMERGENCIES OR URGENT MEDICAL NEEDS. CALL 911 OR YOUR PHYSICIAN AS SOON AS POSSIBLE.
MyChart has part of your electronic medical record. For a copy of your full record, contact the Health Information Management Department of the Hartford HealthCare affiliate where you got treated. If you went to multiple Hartford HealthCare affiliates, you may have more than one paper record.
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Is there a fee to use MyChartPLUS?
MyChartPLUS is a free service offered to our patients.
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How do I sign up?
Patients 13 and older who wish to participate will be issued a MyChartPLUS activation code during their clinic visit. This code will enable you to log in and create your own username and password. Patients 18 and older may also sign up without an activation code by using the Self Sign Up page. To access this page, select the Sign Up Now button and choose the option for Sign Up Online. We will verify your identity using questions from a third-party verification system, once your identity has been verified you will be prompted to begin the set-up process. If we are unable to verify your identity using the demographic information you have entered you will be prompted to contact technical support.
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Who do I contact if I have further questions?
You can contact our customer support by telephone at 860-972-4993 Monday through Friday 7:30 AM to 4:00 PM (excluding holidays).
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When can I see my test results in MyChartPLUS?
Please be advised that some results are released to MyChartPLUS at the same time they become available to your provider, and the provider may not have had an opportunity to review them yet. Please allow a few days for them to contact you, via a MyChartPLUS message, an office visit, or a phone call. Tests performed during a hospital stay, a visit to an Emergency Department, or certain other special situations may not result in a contact from the ordering provider.
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What can I find in the Document Center?
In the Document Center you can:
- View, download or share your record for a specific visit or set of visits
- View or download records you have specifically requested
- View or print documents our organization has on file such as HIPAA notices, Discharge Summary Reports, Operative Reports, Immunization Records, Billing Estimates, MyChartPLUS Proxy Authorizations, etc.
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Where can I find my After Visit Summary & Progress Notes?
Your After Visit Summary and Progress Notes will be available to you after your visit with a physician or hospital stay. To view the After Visit Summary and Progress Notes select “Visits” from the menu to go to your Appointments and Visits page. Under the Past Visits section, you will see links to the After Visit Summary and Progress Note when available.
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If some of my health information on MyChartPLUS is not correct, what should I do?
Your MyChartPLUS information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit or send your doctor a MyChartPLUS message through your account. Your health information is reviewed and updated in your electronic medical record each visit.
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If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive a response within 1-3 business days. Please note that MyChartPLUS should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
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What types of messages to my provider or care team are permitted with MyChartPLUS?
MyChartPLUS messaging is intended only for non-urgent messages to your care team or provider. It is not intended to take the place of a visit.
You may be asked to schedule an appointment if your message or question:
- is very complex
- has images attached
- is unrelated to a recent visit
For emergencies, or situations when immediate attention is needed, call 911 or seek medical help from the nearest hospital or emergency center. For behavioral health emergencies, dial 988.
For urgent medical questions, or to schedule an urgent appointment, call your provider’s office.
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Can I link an app in MyChartPLUS?
Yes, patients of Hartford HealthCare are able to connect third-party applications (apps) to retrieve parts of their health record for their own personal use. Examples of data that can be pulled into an app include lab results, allergies, medications, and immunization history. In order to allow an app to retrieve your health data from Hartford HealthCare's MyChartPLUS patient portal, follow these steps:
- Make sure you have a Hartford HealthCare MyChartPLUS account, you will need your MyChartPLUS username and password to complete this process.
- Open the app on your personal mobile device. When prompted to select your healthcare provider, select Hartford HealthCare.
- You will be redirected to Hartford HealthCare's MyChartPLUS login page, you will login using your MyChartPLUS username and password.
- After logging in you will be presented with details provided by the app. Before granting access you should carefully review the details provided, including the app’s Terms and Conditions and Privacy Policy.
- To grant access, select the Allow Access button.
Yes, our patients are able to connect third-party applications (apps) to retrieve parts of their health record for their own personal use. Examples of data that can be pulled into an app include lab results, allergies, medications, and immunization history. In order to allow an app to retrieve your health data from our MyChartPLUS patient portal, follow these steps:
- Make sure you have a MyChartPLUS account, you will need your MyChartPLUS username and password to complete this process.
- Open the app on your personal mobile device. When prompted, select your healthcare provider.
- You will be redirected to our MyChartPLUS login page, you will login using your MyChartPLUS username and password.
- After logging in you will be presented with details provided by the app. Before granting access you should carefully review the details provided, including the app’s Terms and Conditions and Privacy Policy.
- To grant access, select the Allow Access button.
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Can I view a family member's health record in MyChartPLUS?
Yes you can. This is called Proxy access.
Proxy Access:A person who is not the patient can get access to the patient’s MyChartPLUS account. That person gets access for representatives called Proxy Access. The representative, or proxy, with Proxy Access must follow the Hartford HealthCare’s rules and regulations for Proxies. Complete a MyChartPLUS Proxy Authorization Form and return it to one of our medical facilities to request access to this convenient service.
Minors:The parents and legal guardians of a minor can see the minor’s medical records through their own MyChartPLUS account. Parents/Guardians will have full access to their child’s account except in certain circ*mstances where access has been restricted at the request of the patient or pursuant to state or federal law.
Patients above the age of 13 may sign up for their own MyChartPLUS account.
Patients 12 years of age and under do not qualify for their own MyChartPLUS account. Parents/guardians must complete a proxy access form to establish proxy access to their child's record. The 21st Century CURES Act regulatory changes require that we change our request for proxy access process and make it available to our parents or legal guardians electronically through MyChartPLUS, our patient portal. From the main menu you can select Request Minor Proxy Access.
Approved requests will be processed by the Release of Information team in the Health Information Management Department within four (4) business days at no charge. If you have any questions regarding establishing proxy access, please contact us by e-mail at hhcroi@hhchealth.org.
Adults:Some people have a legal right to see the medical records of an individual age 18 or older. If you have this right and want access to the individual’s account, complete and submit a MyChartPLUS Proxy Authorization Form. You will get Proxy Access if you can show your legal right to see the medical information of the patient. An account will be activated for the proxy and another one for the patient, if needed. When the proxy’s legal relationship with the patient changes, the proxy must tell the provider or the HHC Director of Health Information Management immediately.
The Proxy Access to Adult Medical Record form can be found by visiting https://hartfordhealthcare.org/mychart under the Patient Forms section.
Completed forms should be sent by email to hhcroi@hhchealth.org and will be processed within 24-48 hours, Monday – Friday from 8am-4pm excluding holidays. If you have any questions regarding establishing proxy access, please contact us by e-mail at hhcroi@hhchealth.org.
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Can I ask questions regarding a family member from my MyChartPLUS account?
MyChartPLUS offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
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No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChartPLUS account.
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I forgot my password. What should I do?
You may click the "Forgot Password" link on the sign-in page to reset your password. A code will be sent to the email address associated with your MyChartPLUS account. Once the email is received, enter the code to reset your password. For technical assistance you may contact MyChartPLUS technical support at 860.972.4993.
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Can you send me a new activation code as I have lost it, let it expire or did not receive it?
You may contact the location from which you received your MyChartPLUS account or contact technical support by phone at 860.972.4993.
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Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log into MyChartPLUS and select "Your Menu". Selecting "Personal Information" will allow you to update your demographic information. To update your security question & password you will need to select "Security Settings."
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What are some examples of demographic information I can update with MyChartPLUS?
Race: A sociological designation that identifies a group sharing some outward physical characteristics and some commonalities of culture and history.
Ethnicity: The shared social, cultural and historical experiences stemming from common national or regional backgrounds, that make subgroups of a population different from one another.
Preferred Language: Language that an individual identifies as the language they use to communicate effectively and would prefer to use to communicate.
Sexual orientation: How one identifies their physical and emotional attraction to others.
Gender identity: Person’s internal sense of self as a man, woman, both or neither which may or may not correspond to their sex assigned at birth.
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How is MyChartPLUS secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. DO NOT SHARE YOUR PASSWORD. Do not tell anyone your password. Your password protects your patient health information. Anyone with your login name and password can see your private medical information. You can change your password when you think it is not safe anymore. Further, MyChartPLUS uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChartPLUS. Unlike conventional e-mail, all MyChartPLUS messaging is done while you are securely logged on to our website.
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What is your Privacy Policy?
MyChartPLUS is owned and operated by MyChartPLUS and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChartPLUS.
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I was logged out of MyChartPLUS, what happened?
We aim to protect your privacy and security of your information. While logged into the MyChartPLUS website, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out. While logged into the MyChart Mobile App, if your device remains idle for 10 minutes or more, you will be automatically logged out. We recommend that you log out of your MyChartPLUS session if you need to leave your computer for even a short period of time.
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What do I need to use MyChartPLUS?
You need access to a computer connected to the Internet and an up-to-date browser (such as Microsoft Edge or Google Chrome). You may also use the MyChart App which can be found and downloaded from your smartphone's app store. The app is currently available for both iPhone and Android devices.
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My activation code does not work, what should I do?
For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If your activation code has expired please contact the location from which you received your MyChartPLUS account to have a new activation code sent to you. If you require technical support you may reach MyChartPLUS technical support by phone at 860.972.4993.
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Where can I make a payment & view my account details?
To make a payment and view your account details you will need to log into your MyChartPLUS account and select “Billing Summary” from the menu. The Billing Summary page will display all of your guarantor accounts. On each account you will have the option to pay an outstanding balance using the "Pay Now" button, or to view the details of an account using the "View account" link.
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How do I make a payment if I am not the account owner?
To make a payment as a guest, you will need to click the "Pay As Guest" button on the log-in page of the MyChartPLUS website. You will be required to know the Guarantor account number and Last name in order to proceed with a payment.
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Why do I not see a "Pay Now" button on an account?
There are a few reasons as to why there may not be a "Pay Now" button available. Some service locations, such as any Go-Health site, are not able to accept payment through MyChartPLUS. For these cases we recommend contacting the Go-Health Billing Department at 860-200-7344. Another possible reason as to why the "Pay Now" button will not be available is if the current account balance is $0.00 or if the account balance is listed as a credit. If this is incorrect we recommend contacting our Billing Department at 877-442-2455, or by sending a customer service message through MyChartPLUS.
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How do I send a customer service message regarding my guarantor account?
To send a customer service message to our billing department regarding a guarantor account you will need to log into your MyChartPLUS account and select “Billing Summary” from the menu. The Billing Summary page will display all of your guarantor accounts. On each account you will have the option to send a message using the "Contact customer service" button.
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https://hartfordhealthcare.org/locations-partners
For MyChartPLUS technical support you can reach us by phone at 860.972.4993. You may also use the customer service message feature in your MyChartPLUS account to contact technical support, medical records and billing.
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