9/11 FAQs | National September 11 Memorial & Museum (2024)

FAQs

How long does it take to walk around the 9 11 Museum? ›

9/11 Memorial 9/11 Memorial Museum Open Daily Open Daily 7:30 a.m.-9 p.m. Sunday-Thursday, 9 a.m.-8 p.m. Last entry at 6 p.m. Friday-Saturday, 9 a.m.-9 p.m. Last entry at 7 p.m. Note: An average visit takes approximately two hours. The last entry helps to allow visitors the time to fully experience the Museum.

Additional Information. The 9/11 Memorial is free and open to the public seven days a week, 8 a.m.–8 p.m. Outdoor Memorial audio guides are available for purchase on site. Prices listed include all service fees. Museum tickets can be purchased up to six months in advance and include entry to all available exhibitions.

Purchase Tickets

The Museum is currently open to the public six days a week (closed Tuesdays) and requires advance ticket purchase. The Memorial is free and open to the public seven days a week; you may purchase our Outdoor Memorial Audio Guides during your visit.

New York City's 9/11 Tribute Museum closes its doors for good, citing financial losses during the pandemic. A view of 9/11 Tribute Museum on March 18, 2022. The museum saw a sharp decline in visitors and revenue since the start of the pandemic.

All Memorial Museum visitors must store large bags, backpacks, large umbrellas and any other objects deemed by 9/11 Memorial & Museum Staff to be too large or a danger to the exhibits and artifacts.

Alcohol, glass bottles, outside food and drinks, recreational wheeled vehicles, weapons, and explosives are all prohibited inside the museum.

Due to limited entry numbers, tickets may also sell out for the day you plan to visit. If you only have a short period of time in New York City, be sure to book tickets in advance!

Its a must do in New York! The free outdoor memorial is powerful in itself and the museum experience only deepens the visceral understanding of that day and its aftermath. The exhibits were well-done and easy to navigate, even as it was a bit crowded (even with timed tickets).

Definitely. There were many people walking around. It's a public space.

Yes there's a difference. The memorial is free to everyone, you just wander around trying to take in the enormity of what happened. You have to pay to go into the Museum which is overwhelming, but worth it. The guided tour of the memorial was very good and we learnt a lot.

How deep is the 9/11 Memorial Pool? ›

Notably, the pool is one of two at the memorial, both in the footprints of the Twin Towers that fell during the terrorist attacks of September 11, 2001. According to the 9/11 Memorial & Museum website, each pool descends 30 feet into a basin and drops 20 more feet into a "central void."

Staff members lead 60-minute guided tours, available daily, during which they examine artifacts to teach about the events surrounding 9/11, its aftermath and the history of the World Trade Center. You can book a tour with admission here.

In 2018, 6.6 million people visited the Memorial, bringing its total visitor count to more than 43 million. Meanwhile, the 9/11 Museum has received more than 14 million visitors since opening in May 2014, with 3.1 million visitors last year. The Museum also launched two new exhibitions in 2018.

Opening Times

The Memorial opens at 8 a.m. The Museum opens at 9 a.m.

Demonstrating the consequences of terrorism on individual lives and its impact on communities at the local, national, and international levels, the Memorial & Museum attests to the triumph of human dignity over human depravity and affirms an unwavering commitment to the fundamental value of human life.